CUSTOMER CARE SERVICE PARTNER (M/W) (H/F)

Dyson Ltd


Company :  Dyson Ltd
Location :  Barcelona, CAT, CAT, Germany
Job Type :  Full-time
Job Status :  Permanent
 
Are you looking for a change?  Would you like to work in a fun international team in the centre of Barcelona?  Dyson Ltd is a British technology company that designs and manufactures one of the most advanced and innovative home appliance products on the planet. It sells machines in over 70 countries and employs more than 4,000 people worldwide.Dyson has teams around the world. Each one plays an important part in the company’s success. Most recently, Dyson has expanded its Customer Care service partners by adding a new location in beautiful Barcelona to support all European languages.
Customer Care service partner (M/W)

We are currently looking for German Native speakers to join the vibrant Dyson team in Barcelona that have a passion for customer service, and the desire to develop a career within an international company.Main Responsibilities :
  • Handle and resolve customer telephone calls.
  • Effectively use provided systems.
  • Spot Opportunities to promote additional services to customers.
  • Handle and resolve General correspondence (emails and letters).
  • To be accountable for parts and service provided.


General Responsibilities

  • Demonstrate the Ability to Work Independently Both and within a team environment.
  • Provide an exceptional standard of professional customer care.
  • Achieve the Contact Centre defined performance targets.
  • Exhibit professionalism at all times and respect confidentiality where required by the business and others.


What we need from you:

  • Excellent communication skills.
  • Ability to work under pressure.
  • Attention to detail.
  • Calm, professional and personable manner.
  • PC literate with good keyboard skills.
  • Self-motivated and an exceptional team player.
  • Relevant language native language plus English essential market per country


What we offer:Salary  Target 19000€ + relocation assistance
Working Hours - Rotating - Monday – Friday 8am – 8 pm, Saturdays 9am – 2pm (39hours/week) - Holidays included
Spanish Classes


 
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